To some of us using a website seems easy, for those who don't use the site very often it can be frustrating, especially if you are having trouble logging into the system.

A few things come up all the time.

• Not seeing something in the "Menu Bar" on the left side of the page.  Before asking the question, be sure to look for a "Scroll Bar" on your browser as not all of the site is visible when it loads. You may need to scroll down to see more.

• Trying to answer a "Forum" post and get a message that "...you do not have a valid membership"  - check the upper right corner of the web page to see that you are logged onto the site.  Only current members who are logged on to the site can respond to the "Forum"

Also, when you place your cursor over the "Menu Bar" you will see the sub-menus available.

• If you can't see "Members Only" in the menu bar, check that you are logged in (click here for help)  

If you have a question or a topic you would like covered, please e-mail webadmin@cvmg.ca.

We will put the topic on the site and do our best to assist you.  In the end, it will benefit everyone as your topic or question and answer can be added to the "HELP How To" section for others having the same problem.

Forgot your login password?

When you became a CVMG member, or registered for an event as a non-member, you will have received a confirmation email like this.

If you don't have the email, or you have forgotten your password, use the following steps to reset it:

Click the login icon in the upper right corner (it's the green/blue head and shoulders of a person). then click  Forgot Password  .  We will immediately send an email to the email address in your profile.  Click on the link in the email to reset your password.  Click here to see more information on password requirements.

If you don't receive an email:

- check the SPAM or Junk mail folders, it may have gone there

- make sure you are checking the email id registered in your member profile

- Contact membership@cvmg.ca if you are still having problems

- Send an email membership@cvmg.ca to have your email id sent to you.

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View Profile

You must be logged onto the system to see this option. 

Your name, "View Profile" and "Change Password" can be seen in the upper right corner of your screen.  Under "View Profile" you can renew or change your membership level,  "Edit" your information on your member profile page, change your privacy settings, e-mail notification settings and create a photo album. 

See specific topics as they are posted on the "How To" page.

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Renew your Membership

The following describes the online payment process for membership renewals.  New membership applications and other payments work similarly.

Click on any image to enlarge

The process starts by

clicking the Renew...  button

Update your member profile and

click Update and next

This takes you to a confirmation screen

Check the information.

To pay now, click Pay online

You can also choose to pay later, or pay with a cheque instead of paying online.  Clicking Invoice me shows this screen.

The reminder in the lower right corner will stay each time you login to the CVMG website until the invoice is fully paid.

Buy and Sell

You can view the Buy and Sell page without being a member.  In order to post an item for sale or wanted, you must be a member and logged into the system.  The "How To" page contains more information on posting in the Buy and Sell.

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Posting Photos

You can post photos on the website if you are logged on as a member.

They can be posted in 2 ways:

1. directly in an album associated with your profile, which can be seen if people click on your name. or
   
2. they can be posted on an external site, but links will show them on the CVMG website. This is especially useful for photos associated with forum or blog entries.

See the "How To" for details on posting a photo with your Buy / Sell item.

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Online Payments

Paying by a Canadian credit card when outside the country is usually successful however, there are a few cases where our card processor's fraud detection security decides to block the transaction.  It depends on several factors including the country you're in, the accuracy of the home address you type in on the confirmation screen, etc. It also helps if you're using an actual computer (laptop or desk model) connected to the internet via a home or hotel network and not a tablet or mobile phone.

If you pay by credit card, you need to accurately provide the credit card info, the billing address for the credit card you're using and an email address.  If you receive a message similar to this, carefully check all the information and try one more time.